The real story of planning a development through Woollahra Council.

If you believe Woollahra Council have completely failed you then this is the process they provide on their own site:

The NSW Ombudsman 

The NSW Ombudsman handles complaints dealing with a council’s failure to follow proper procedures, act on unauthorised work, enforce development consent conditions or reply to correspondence.

The Ombudsman will also investigate unreasonable, discriminatory or inconsistent treatment but does not have the power to amend or cancel development consents and building approvals.

If you are not happy with the way the Council has handled your complaint, you may make a formal complaint in writing to the Ombudsman.

Priority is given to serious matters, especially if the problem affects other people.  If the Ombudsman cannot take up your complaint, an explanation will be given.

The Ombudsman’s main responsibility is to get the facts and make recommendations.  Local councils usually accept these recommendations.

The NSW Ombudsman
Level 24, 580 George Street
Sydney NSW 2000
Telephone: 02 9286 1000 or 1800 451 524 (toll free)
Fascimile: 02 9283 2911
Email: nsw.ombo@nswombudsman.nsw.gov.au